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Head of Application Support and Operations - State Street Global Advisors, VP

State Street Corporation
Boston, USA
Closing date
Jul 2, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are looking for a Head of Application Support and Operations who will be responsible for overall Operations of State Street Global Advisors' applications and software products, and CI/CD, DevOps platforms and processes. This person will lead a globally diverse team of software engineers to ensure State Street Global Advisor' IT operates high-quality and reliable software applications and services to support our business and clients ("Run the Bank") and ensure IT community to adopt high-efficient dev/release/operation processes and tools. The candidate must have proven track record of managing global IT Support team and have extensive experience in Application Operations.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

This role is part of SSGA IT who is responsible for providing hi-quality business application and technology services that SSGA's Investment Management business runs on. This includes but not limit to from sales, marketing to client onboarding, client investment management and trading, client servicing and corporate functions. Reliable production is critical to the services and products our business is relying on to serve our clients. Efficient DevOps is essential to high a productive IT organization.

What you will be responsible for
  • Immediate: Establish consistent applications operation and support model, centralize L1, streamline and standardize monitoring and incident management, improve MI; Manage L2 for most critical, can't fail applications (e.g. trade, portfolio construction, etc); Manage process to mitigate infrastructure risks.
  • Strategic: Establish and manage Application run/operations model in future (Cloud) environment; Establish and evolve DevOps model including CI/CD; streamlined and implement consistent model L2 and beyond.
  • Provide technical leadership and expertise within the field of Software Engineering and DevOps Processes and Tools
  • Implement industry best practices in Global Follow-the-Sun Application Support; Incident Management; Application monitoring and run. Evolve software monitoring, configuration, run and performance and scalability in on-prem or in cloud environment.

These skills will help you succeed in this role
  • Strategic thinking and strong leadership with extensive experience in IT operations and production support and DevOps
  • Strong communication skills, at both senior management level and team/project level. Effective collaboration with global Business organization and IT functions.
  • Risk Excellence mindset, proactive risk identification and risk management.

Education & Preferred Qualifications
  • Minimum Bachelor Degree with 12+ years software engineering and global support experience, 7+ years global team management
  • Deep understanding of SDLC, DevOps, CI/CD, Software monitoring, production support, incident management and infrastructure platforms configuration.
  • Experience in IT operations in cloud environment

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Global Advisors
What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world's largest asset managers with trillions of dollars under our care.
Our Mission. At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: State Street Global Advisors

Salary Range:
$140,000 - $222,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

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