Data and Application Operations Support Manager - State Street Global Advisors, AVP

State Street Corporation
Boston, USA
17 Aug 2022
03 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are currently seeking a technology leader who will be responsible for driving, planning, and governance of our new IT Data and Application Operations team supporting SSGA's flagship applications and strategic projects. The role will oversee support resources servicing foundational data and application infrastructure components. We are looking for a technology lead to organize and deliver scalable support solutions for our environment today and plan for our future state tomorrow. The successful candidate will have strong business and technology acumen, build partnerships, foster close collaboration and work hand in hand with the business and technology teams to resolve challenging support issues. The candidate must possess an inherent understanding of technologies, relationships between technology, data, operations, and business areas to provide excellent support for our investment teams. This role will provide leadership within a global team of support personnel as well as working to resolve escalated issues that require senior attention.
As the regions Data and Application Operations Support Manager, you will
  • Co-Lead a global team of Level 2 and 3 support resources to provide 24x6 support using a follow-the-sun model.
  • Move the organization from a dev team centric support model to a more scalable support model leveraging synergies between similar applications and platforms.
  • Define, govern, and continuously evolve the technology support strategy we implement with a focus on a successful and stable future roadmap
  • Unify several disparate support teams leveraging their subject matter expertise while focusing on bench strength and collaboration
  • Establish framework & criteria for transitioning applications into support organization
  • Drive monitoring paradigm shift from detect/alert to self-correct or auto recover.
  • Establish relationships with all stakeholders to ensure the right support engagement and alignment is achieved for each functional area
  • Establish a framework with clearly defined prioritization, timelines, and metrics across our global support desk
  • Collaborate with our Alpha and CRD partners at a program level to design and implement our future support strategy
  • Provide leadership to application and functional Product Owners, subject matter experts, and business stakeholders to implement solutions
  • Oversee onboarding initiatives for other open employee and contractor roles within the team
  • Key systems include our new AWS Redshift& Databricks based decision support platform, our flagship web service platforms which provide key business functionality and data to our internal applications, and our flagship data warehouse the SSGA Data Hub. Additionally the team oversees a number of application platforms and services.

These skills will help you succeed in this role:
  • Proven track record leading complex technology programs and support staff that impact multiple organizations.
  • Experience working/navigating effectively a very matrixed organization
  • People management experience
  • Detailed knowledge of the Asset Management or Investment Management industry and data.
  • Excellent communication skills and confidence in dealing with all levels of the organization, both internal and external
  • Strong presentation skills

Education & Preferred Qualifications
  • Qualified degree
  • Financial Services background, including investment or asset management
  • Information technology expertise
  • Experience in relevant applications and platforms (AWS, web services, data warehouse, ETL, Tableau, J2EE software stacks, other database platforms)

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.
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