Senior Systems Analyst

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

We are transitioning to a hybrid work environment where both remote work and the office play a critical role. Our vision is a future where all employees are empowered to work flexibly to drive the best outcomes for our clients. Flexible work is a mindset and a core value. Our employees are encouraged to work remotely two days a week as a standard practice and will have flexibility in terms of working hours.

At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.

JOB OVERVIEW
This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite, and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills. This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace. In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support, engineering, and infrastructure teams across the IT department.

RESPONSIBILITIES
• Support all aspects of the end user computing platform and technology service delivery for business professionals

• Advance our customized support model designed to provide the highest level of service delivery to the business community

• Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day workflow

• Strive for issue prevention by employing root-cause analysis, issue tracking, trend analysis, and status reporting

• Coordinate IT staff and contractors to provide maintenance and repairs, moves, and equipment exchanges

• Provide direction, be a positive influence, and act as a role model to the rest of the team

QUALIFICATIONS
• Prior experience in a senior role with hands-on desktop support experience

• Experience in PC hardware (desktops, laptops, and tablets)

• Knowledge of Microsoft operating systems

• Knowledge of Microsoft Office, Microsoft 365 Apps, and Outlook

• Experience with Mac OS X

• Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP)

• Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex)

• Knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems

• Working knowledge of internet\intranet technology

• Must be self-starter with ability to work with minimal supervision

• Possess strong leadership qualities

• Ability to manage conflicting priorities effectively

• Ability to perform research and share knowledge with team members

• Proven project and delivery management skills

• High attention to detail

• Excellent written and verbal communication skills

• Experience working in a financial firm is a plus, but not a requirement

• Experience with Market Data Service applications is a plus, but not a requirement

• Experience in a helpdesk environment is a plus, but not a requirement

• ITIL Knowledge\Certifications are a plus, but not a requirement

• Experience with ticketing system (ServiceNow) is a plus, but not a requirement

Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMCANINQ@wellington.com .