Trade Operations Support - Client Services Representative, Officer

Employer
State Street Corporation
Location
Boston, USA
Salary
Competitive
Posted
28 Apr 2022
Closes
27 May 2022
Ref
14678455
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
GlobalLink is a suite of market-leading e-trading platforms, technology, data and workflow solutions from State Street Corporation.

We are looking for someone to join our team to support the trading of our international client base using our Foreign Exchange, Money Market and ETF trading platforms. Primary responsibility will be to provide application support for our top-tier financial services customers.

Additional responsibilities include monitoring daily operations and to ensure that all deal processing is completed in a timely and controlled manner. The position is client-facing with a strong emphasis on client service and problem resolution.

The ideal candidate must show strong traits including exercising sound judgment, working under pressure in a loud open office environment with a large amount of distractions, prioritizing tasks, identifying potential problems, learning new concepts, following procedures and communicating clearly with clients.

Prospective candidate will be required to have flexibility with shift start/stop time. The new hire will be working the hours between 10am-6pm and required to be physically in the office a minimum of three (3) days a week as part of a hybrid work environment.

Why this role is important to us

You will be joining State Street Digital, our new division that combines advanced trading technology, best execution and servicing expertise with proprietary market research and insights to support clients in decentralized financial markets. Together with other teams across our company, you will be working on the evolution of our award-winning GlobalLink technology platform into a multi-asset solution that will include crypto, central bank digital currency, blockchain and tokenization.

Join us if making your mark in the digital asset servicing industry is a challenge you are up for.

What you will be responsible for
  • As Trade Operations Support - Client Services Representative you will
  • Handling of all general customer inquiries with regards to FX, MM/ETF trading and matching/settlement services on our proprietary systems.
    Training clients on system functionality across all product offerings when required by telephone.
  • Monitoring application and system events and notifying clients of potential problems across all product offerings.
  • Providing support for our Application Programming Interface (API) connections.
  • Customer account and end user set-ups.
  • Handling of customer complaints.
  • Trade research & resolution.
  • Actioning internal change requests, as relates to production systems.
  • Investigating trade and technical issues on behalf of clients and banks/brokers.
    Actioning change requests on behalf of clients and banks.
  • What we value
  • These skills will help you succeed in this role:
  • Able to think quickly, troubleshoot and problem-solve in real-time
  • Call center experience or similar role
  • Excellent verbal and written communication skills

Education & Preferred Qualifications
  • Basic understanding of financial markets (minimum of 2 years related experience)
  • A background in Foreign Exchange and/or FX trading
  • Ideally you will have experience with FX trading systems and have some knowledge of operating systems such as Windows, Linux or Unix with some scripting experience as beneficial


Additional requirements
  • Strong team player mentality
  • Superior organizational and retention skills, telephone etiquette and listening skills
  • Eagerness to learn new products and technology - this includes our own proprietary trading software as well as common market protocols such as FIX, SWIFT, etc.

Skills:

Call center

Customer service

Foreign exchange (FX)

Risk awareness/audit mindset

Technical support

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